关于“icustomer客户管理轻学院”官方网站无限期关闭的通知为满足公司业务发展需要，配合公司品牌...
×
优服邦
洞察者
名人访
新讲坛
好客会
投票
2020第二届客户中心培训师“未来之星”大赛复赛——A组
百期优秀作者”经典之声“评选
《客户世界》2020年度编辑推荐：客户中心终端设备
登录
注册
登录
注册
优服邦
洞察者
名人访
新讲坛
好客会
投票
2020第二届客户中心培训师“未来之星”大赛复赛——A组
百期优秀作者”经典之声“评选
《客户世界》2020年度编辑推荐：客户中心终端设备
会员
首页
优服邦
孙真珍
(0人评价)
孙真珍
价格
免费
学习有效期
长期有效
已收藏
收藏
分享
扫一扫
扫二维码继续学习 二维码时效为半小时
分享
已收藏
收藏
加入学习
目录
评价
(0)
介绍
课程介绍
目录
{getChapterName}
{getUnitName}
{getLessonName}
敬请期待
免费
{getTaskName}
剩余观看时长：{watchLimitRemaining}
回放
{activityStartTimeStr}
正在直播中
直播结束
{activityLength}
预览
试看
加入
免费
{getTaskName}
敬请期待
{ "id": "101", "isDefault": "1", "learnMode": "freeMode", "isMember": "", "status": "published", "currentTaskId": "", "isHideUnpublish": "0" }
{ "i18nChapterName": "章", "i18nUnitName": "节", "i18nLessonName": "课时", "i18nTaskName":"任务" }
[{"itemType":"task","number":"1","published_number":"1","title":"\u56e2\u961f\u7ba1\u7406\u4fee\u70bc\u5b9d\u5178\uff1a\u9009-\u73ed\u7ec4\u957f\u7684\u9009\u62d4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"992","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"07:39","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"2","published_number":"2","title":"\u56e2\u961f\u7ba1\u7406\u4fee\u70bc\u5b9d\u5178\uff1a\u7528\u2014\u2014\u5411\u4e0b\u6c9f\u901a\u4e0e\u6fc0\u52b1","result":"","resultStatus":"","lock":false,"status":"published","taskId":"993","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"3","published_number":"3","title":"\u56e2\u961f\u7ba1\u7406\u4fee\u70bc\u5b9d\u5178\uff1a\u80b2-\u4eba\u624d\u57f9\u80b2\u4e0e\u8bef\u533a","result":"","resultStatus":"","lock":false,"status":"published","taskId":"995","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"4","published_number":"4","title":"\u56e2\u961f\u7ba1\u7406\u4fee\u70bc\u5b9d\u5178\uff1a\u7559\u2014\u9886\u5bfc\u8005\u9b45\u529b\u7684\u4fee\u70bc","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1050","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"5","published_number":"5","title":"\u5e26\u56e2\u961f\u5c31\u662f\u5e26\u4eba\u5fc3\uff1a\u57f9\u8bad\u671f\u4eba\u5458\u4fdd\u6709\u7b56\u7565","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1157","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"6","published_number":"6","title":"\u5e26\u56e2\u961f\u5c31\u662f\u5e26\u4eba\u5fc3\uff1a\u4e0a\u5c97\u4eba\u5458\u4fdd\u6709\u65b9\u6848","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1158","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"7","published_number":"7","title":"\u5e26\u56e2\u961f\u5c31\u662f\u5e26\u4eba\u5fc3\uff1a\u628a\u63e1\u524d\u5146\u627c\u4f4f\u6d41\u5931","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1159","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"8","published_number":"8","title":"\u5e26\u56e2\u961f\u5c31\u662f\u5e26\u4eba\u5fc3\uff1a\u654f\u611f\u4e8b\u4ef6\u5e94\u5bf9\u673a\u5236","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1154","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"9","published_number":"9","title":"\u5175\u5934\u5c06\u5c3e\u7684\u73ed\u7ec4\u7ba1\u7406\uff1a\u6a21\u8303\u8005\u548c\u6267\u884c\u8005","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1155","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"10","published_number":"10","title":"\u5175\u5934\u5c06\u5c3e\u7684\u73ed\u7ec4\u7ba1\u7406\uff1a\u57f9\u8bad\u8005\u548c\u5efa\u8bbe\u8005","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1156","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"11","published_number":"11","title":"\u670d\u52a1\u4e3a\u5148 \u8ffd\u6c42\u5353\u8d8a\uff1a\u4ec0\u4e48\u662f\u670d\u52a1\u610f\u8bc6\uff1f","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1227","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"12","published_number":"12","title":"\u670d\u52a1\u4e3a\u5148 \u8ffd\u6c42\u5353\u8d8a\uff1a\u610f\u8bc6\u8f6c\u6362\u2014\u8ba9\u58f0\u97f3\u5728\u610f\u8bc6\u4e2d\u8715\u53d8","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1239","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"13","published_number":"13","title":"\u670d\u52a1\u4e3a\u5148 \u8ffd\u6c42\u5353\u8d8a\uff1a\u6295\u8bc9\u5904\u7406\u2014\u89e3\u9501\u670d\u52a1\u6280\u5de7","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1271","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"14","published_number":"14","title":"\u670d\u52a1\u4e3a\u5148 \u8ffd\u6c42\u5353\u8d8a\uff1a\u7ba1\u7406\u9a71\u52a8|\u6d41\u7a0b\u4f18\u5316\u4e0b\u7684\u670d\u52a1\u4f53\u9a8c","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1323","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"15","published_number":"15","title":"\u804c\u573a\u5c0f\u767d\u5230\u7ba1\u7406\u8005\u7684\u8715\u53d8\uff1a\u89d2\u8272\u8f6c\u6362","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1324","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"16","published_number":"16","title":"\u5408\u7406\u5206\u914d\u4ef7\u503c\u2014\u2014\u4ef7\u503c\u5206\u914d\u7684\u6307\u5bfc\u65b9\u9488","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1636","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"05:53","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"17","published_number":"17","title":"\u5e72\u90e8\u7684\u8d23\u4efb\u4e0e\u4f7f\u547d\u2014\u2014\u6709\u6e05\u6670\u7684\u4e3b\u653b\u65b9\u5411\uff0c\u6293\u4e3b\u8981\u77db\u76fe","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1638","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"04:12","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"18","published_number":"18","title":"\u4f01\u4e1a\u5bf9\u5e72\u90e8\u7684\u8981\u6c42\u2014\u2014\u5e72\u90e8\u8981\u957f\u671f\u8270\u82e6\u594b\u6597.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1639","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"04:49","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"19","published_number":"19","title":"\u5e72\u90e8\u7684\u4f7f\u7528\u4e0e\u7ba1\u7406\u2014\u2014\u5e72\u90e8\u7684\u76d1\u5bdf.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1661","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"20","published_number":"20","title":"\u5e72\u90e8\u7684\u9009\u62d4\u4e0e\u914d\u5907\u2014\u2014\u4f18\u5148\u4ece\u4e3b\u653b\u6218\u573a\u548c\u6210\u529f\u56e2\u961f\u4e2d\u9009\u62d4\u5e72\u90e8.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1662","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"21","published_number":"21","title":"\u5e72\u90e8\u7684\u9009\u62d4\u4e0e\u914d\u5907\u2014\u2014\u7528\u4eba\u6240\u957f\uff0c\u4e0d\u6c42\u5168\u8d23\u5907.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1663","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"22","published_number":"22","title":"\u5e72\u90e8\u7684\u9009\u62d4\u4e0e\u914d\u5907\u2014\u2014\u5e72\u90e8\u914d\u5907\u7684\u57fa\u672c\u539f\u5219\uff08\u4e0a\uff09.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1664","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"23","published_number":"23","title":"\u5e72\u90e8\u7684\u9009\u62d4\u4e0e\u914d\u5907\u2014\u2014\u5e72\u90e8\u8981\u80fd\u4e0a\u80fd\u4e0b.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1666","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"24","published_number":"24","title":"\u5e72\u90e8\u7684\u9009\u62d4\u4e0e\u914d\u5907\u2014\u2014\u5e72\u90e8\u9009\u62d4\u7684\u5173\u952e\u884c\u4e3a\u6807\u51c6.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1667","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"25","published_number":"25","title":"\u5e72\u90e8\u7684\u9009\u62d4\u4e0e\u914d\u5907\u2014\u2014\u5e72\u90e8\u914d\u5907\u7684\u57fa\u672c\u539f\u5219\uff08\u4e0b\uff09.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1665","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"26","published_number":"26","title":"\u5e72\u90e8\u7684\u4f7f\u7528\u4e0e\u7ba1\u7406\u2014\u2014\u5e72\u90e8\u7684\u8003\u6838\u4e0e\u6fc0\u52b1.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1668","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"27","published_number":"27","title":"\u5e72\u90e8\u961f\u4f0d\u7684\u5efa\u8bbe\u2014\u2014\u4ee5\u9009\u62d4\u5236\u5efa\u8bbe\u5e72\u90e8\u961f\u4f0d.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1669","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"28","published_number":"28","title":"\u5e72\u90e8\u7684\u4f7f\u7528\u4e0e\u7ba1\u7406\u2014\u2014\u5e72\u90e8\u76d1\u5bdf\u7684\u5236\u5ea6\u548c\u7a0b\u5e8f.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1670","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"29","published_number":"29","title":"\u5e72\u90e8\u961f\u4f0d\u7684\u5efa\u8bbe\u2014\u2014\u5efa\u7acb\u5e72\u90e8\u7684\u5faa\u73af\u6d41\u52a8\u5236\u5ea6.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1677","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"05:06","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"30","published_number":"30","title":"\u5e72\u90e8\u961f\u4f0d\u7684\u5efa\u8bbe\u2014\u2014\u4ece\u5b9e\u6218\u51fa\u53d1\uff0c\u5b66\u4ee5\u81f4\u7528.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1678","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true},{"itemType":"task","number":"31","published_number":"31","title":"\u5e72\u90e8\u961f\u4f0d\u7684\u5efa\u8bbe\u2014\u2014\u5efa\u8bbe\u540e\u5907\u5e72\u90e8\u961f\u4f0d\uff0c\u4fdd\u969c\u4e8b\u4e1a\u6301\u7eed\u53d1\u5c55.mp4","result":"","resultStatus":"","lock":false,"status":"published","taskId":"1676","isOptional":"0","type":"video","isTaskFree":"0","watchLimitRemaining":false,"replayStatus":"","activityStartTimeStr":"","activityStartTime":"","activityLength":"","activityEndTime":"","fileStorage":"","isTaskTryLookable":0,"isSingleTaskLesson":true}]
{ "text": { "icon": "es-icon es-icon-graphicclass", "name": "图文" } , "video": { "icon": "es-icon es-icon-videoclass", "name": "视频" } , "audio": { "icon": "es-icon es-icon-audioclass", "name": "音频" } , "live": { "icon": "es-icon es-icon-videocam", "name": "直播" } , "discuss": { "icon": "es-icon es-icon-comment", "name": "讨论" } , "flash": { "icon": "es-icon es-icon-flashclass", "name": "Flash" } , "doc": { "icon": "es-icon es-icon-description", "name": "文档" } , "ppt": { "icon": "es-icon es-icon-pptclass", "name": "PPT" } , "testpaper": { "icon": "es-icon es-icon-kaoshi", "name": "考试" } , "homework": { "icon": "es-icon es-icon-zuoye", "name": "作业" } , "exercise": { "icon": "es-icon es-icon-mylibrarybooks", "name": "练习" } , "download": { "icon": "es-icon es-icon-filedownload", "name": "下载资料" } }
1679376235
查看全部
授课教师
anndia
编辑
课程特色
视频(31)
最新学员
学员动态
Chorsin
开始学习
职场小白到管理者的蜕变：角色转...
Chorsin
加入学习
四毛
加入学习
慧杰咨询欣辰
开始学习
团队管理修炼宝典：选-班组长的...
慧杰咨询欣辰
加入学习
版权说明
版权说明
网络文化经营许可证 京网文[2017]8170-923号
广播电视节目制作经营许可证 （京）字第 08863 号
京B2-20170712
关于我们
公司介绍
业务介绍
合作商务
加入我们
加入我们
FAQ
友情链接
客户世界
CC-CMM国际标准
金耳唛
环信
IMGeek社区
联系我们
公司地址：北京市朝阳区西大望路3号院2号楼鼎锋大厦101
商务合作：zhangyh@ccmw.net
问题反馈：icustomer@ccmw.net
